7 Ways AI is Changing the Face of Retail

Demand fluctuations, empty shelves, out-of-stock situations and disappointed customers – retail companies have dealt with these challenges in the recent past.

While inflationary and supply chain pressures have eased since then, there is still the larger economic uncertainty to contend with.

Retailers know that demand and supply mismatches can re-occur at any time in a volatile market.

Additionally, competition in the industry has increased significantly. As customers now have many options to choose from in both physical stores and online portals, there is very little margin of error.

In the online world specifically, where most customers shop now, there are too many retail brands seeking consumer attention. In some categories, there are more brands than stock keeping units (SKUs)!

How can retailers stay ahead of challenges and thrive in an uncertain yet competitive environment?

The short answer is by adopting AI-powered technology.

By replacing traditional, age-old processes with advanced digital technology and tools, retailers can not only optimize processes but also find opportunities to increase their customer base and lower costs.

How AI Can Transform Retail

It’s no secret that artificial intelligence and machine learning are redefining almost all business processes.

At its core, AI-powered technology can collect, process and analyze huge volumes of data and use the information to forecast, inform and help retailers make data-driven business decisions.

From sourcing, supplier selection and procurement to contract and inventory management, AI is making a huge impact on the entire product lifecycle.

Additionally, it is redefining customer experience by enabling retailers to create personalized offers and pricing strategies.

Here are seven ways AI is transforming the retail world:

1. Omnichannel Retailing:

Consumers today expect a seamless and intuitive shopping experience on all buying channels, including their mobile devices. AI can help retailers align different channels and synchronize data, systems and operations across all touchpoints. It can thus deliver personalized and relevant content, products and services at every stage of the buying cycle.

2. Hyper Personalization:

By collecting and analyzing customer data from multiple sources, AI can help retailers create dynamic customer profiles. With AI-generated intelligence, retailers can identify customer preferences and tailor their messages, promotions and experiences for different customer profiles. Mobile and online portals can recognize customers and customize their shopping experience based on previous purchases, current context, social media activity and buyer preferences.

3. Inventory optimization:

AI can help retailers track inventory in real time with the help of sensors and IoT devices to determine stock levels and product movements. It can review purchase patterns, identify best-selling items and provide an alert when the stock of these items reaches a critical level. It can also automatically replenish stock when inventory levels reach a certain threshold, thereby reducing the need for manual intervention.

Additionally, by decoding past sales data, seasonality and current market trends, AI can provide a near-accurate estimate of future demand, thereby helping retailers adjust supply and maintain optimum inventory. It can also streamline warehouse and logistics operations and expedite order fulfilment by determining the fastest delivery routes.

4. Automation:

AI can automate many of the complex, time-consuming manual tasks that are currently performed by humans. This can allow workers to move away from routine tasks and devote their time to more strategic tasks such as customer service.

5. Pricing and promotion strategies:

AI can also help retailers frame best pricing strategies, with data-driven algorithms considering multiple factors including demand and supply, competitor pricing and customer behavior. Such analysis enables retailers to dynamically adjust prices and attract customers with compelling pricing and offers.

6. New product development:

With constant analysis of purchase data, customer feedback and market trends, deep learning algorithms can boost retailers’ research and development. This can help them design new and innovative products that can meet customer expectations, enhance user experience and provide competitive advantage too.

7. Virtual interaction and support:

The use of chatbots adds to the overall consumer experience in retail. Powered by artificial intelligence, these virtual and voice assistants are designed to offer personalized assistance and support to customers. They can answer routine queries, recommend personalized products and guide them through the purchase process. Additionally, they can learn from customer interactions and adapt their responses to further personalize the customer experience.

Also Read: How Retailers Can Accelerate Procurement Transformation

As technology continues to evolve at a rapid pace, many new use cases of AI are likely to emerge in the retail landscape. Customers can therefore look forward to highly personalized and intuitive user experiences.

As for retailers who haven’t invested in technology yet, this is crunch time and they must invest in digital technology at the earliest lest they should lose a significant portion of their customer base.

Here’s how GEP is helping retailers.